What should I do if I already pay for the order and the status is still "payment not complete"?
What should I do if I pay for the order twice?
Why do I need to pay extra for the transaction fee?
Can all the orders be free shipped?
Where and how can the orders be delivered?
When will my parcel be delivered home?
I have made an appointment for delivery today, but I do not have information about specific delivery time. Can I have more information about the time?
I live in the Netherlands, but my address is in the area where NLE Express cannot reach. Which delivery method should I choose?
I choose to pick up the order from the warehouse but in fact express delivery is needed. What should I do?
What if my package fails to be delivered?