FAQ -
Getting Started with Us +
What products does MyEUShop have?
What should I do if the webpage is blank/404 error?
What should I do if the product I want to purchase is sold out?
How can I have coupons & pre-paid vouchers?
Where can I find my coupons & pre-paid vouchers?
Is there any limitation to using coupons & vouchers?
Shipment & Payment +
What should I do if I already pay for the order and the status is still "payment not complete"?
What should I do if I pay for the order twice?
Why do I need to pay extra for the transaction fee?
Can all the orders be free shipped?
Where and how can the orders be delivered?
When will my parcel be delivered home?
I have made an appointment for delivery today, but I do not have information about specific delivery time. Can I have more information about the time?
I live in the Netherlands, but my address is in the area where NLE Express cannot reach. Which delivery method should I choose?
I choose to pick up the order from the warehouse but in fact express delivery is needed. What should I do?
What if my package fails to be delivered?
After-sales Service +
What should I do if I want to add more products or buy less products after placing an order?
What should I do if the products have quality problems or physical damage?
What should I do if I receive wrong products that are different from my order?
What should I do if I do not receive all the products that I have ordered?
The products in the order are the benefits for employees. What should I do if I need different addresses for the invoice and delivery?
f I want to purchase orders for my company, and get the invoices with the title of my company's name, how to make it?
Getting Started with Us
  • What products does MyEUShop have?
  • What should I do if the webpage is blank/404 error?
  • What should I do if the product I want to purchase is sold out?
  • How can I have coupons & pre-paid vouchers?
  • Where can I find my coupons & pre-paid vouchers?
  • Is there any limitation to using coupons & vouchers?
Shipment & Payment
  • What should I do if I already pay for the order and the status is still "payment not complete"?
  • What should I do if I pay for the order twice?
  • Why do I need to pay extra for the transaction fee?
  • Can all the orders be free shipped?
  • Where and how can the orders be delivered?
  • When will my parcel be delivered home?
  • I have made an appointment for delivery today, but I do not have information about specific delivery time. Can I have more information about the time?
  • I live in the Netherlands, but my address is in the area where NLE Express cannot reach. Which delivery method should I choose?
  • I choose to pick up the order from the warehouse but in fact express delivery is needed. What should I do?
  • What if my package fails to be delivered?
After-sales Service
  • What should I do if I want to add more products or buy less products after placing an order?
  • What should I do if the products have quality problems or physical damage?
  • What should I do if I receive wrong products that are different from my order?
  • What should I do if I do not receive all the products that I have ordered?
  • The products in the order are the benefits for employees. What should I do if I need different addresses for the invoice and delivery?
  • f I want to purchase orders for my company, and get the invoices with the title of my company's name, how to make it?